Word of Mouth Marketing and Business Bottom Line
Keso, Blogger god
Jim Sang
Lu Xinxin, Feedsky
Liu Xinhua (Moderator)
Vista
Kaiser Kuoboo!
What kind of word of mouth marketing is acceptable, profitable?
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Lu Xinxin:
Talking about having read about books on high-profile bloggers, who recommend them, and from there going to buy them…blogs/2.0 websites have the same effect…
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Keso:
Ref. to Lu Xinxin’s purchase choice above…would you still buy those books if you knew the blogger had received money to recommend those books? How to know someone is recommending books because they really like them? Corporations can’t tell the difference between word-of-mouth and advertising….and authentic word-of-mouth cannot be bought.
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Vista:
Re: bloggers taking money to get paid to blog (parallel to authors)
It’s important to differentiate just who it is that’s making the recommendation, what taste, ideas they put forth
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Unknown:
Talking about BlogBus.com having run an ad for a bar in Shanghai, and users being split between seeing it as an ad for a bar, and confusion that BlogBus itself was inviting them out to party…what’s key is looking at who is making the message (or advertisement), and how it’s being made…
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Jim Sang:
-W-O-M happens among people who share the same values, views, identification
-Talking about Apple employees having been offered the last Apple OS and not having much response
compared with Apple fans who stayed up night and day installing it, working out the bugs etc…and which has the most potential to spread buzz
-All companies want to get W-o-M buzz, but not all do, which again comes down to disparity between values of the company/product image…and what users/bloggers/readers are thinking/perceiving
-Potential for W-o-M exists, and the potential is great
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word of mouth is a virus
characteristics of virus
infectious…and..?
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The W-o-M role blogs play in a marketing campaign being explained
Gave them the product..
Communicated with them..
They blogged about it..
Readers responded..
[really advanced stuff!]
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Keso:
You might bring me a few customers, but the overall effect isn’t so great
Affects image
Bloggers are there for discussion
Not to be used to issue purchase orders etc
What response is given needs to be considered
A company needs to understand what its product users are thinking
Some companies think too simply of bloggers
Just a post or two and the customers will come buying
But things don’t work like this
Companies who think like this need to change their perspective
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Vista:
A lot of companies in Taiwan and Hong Kong approach WoM at the expense of integrity
What would be a good way of approaching WoM? Only time will tell………………
[A lot of what's being said on this panel seems too obvious to bother writing down, but I can't rule out the possibility that I'm missing their points. Is anyone reading this? Questions from the floor is coming soon...leave a question in the comments and I'll rush the microphone for you.]
Keso:
Some companies are in a big hurry to get buzz out on their product, I can understand that
But as a blogger, what you do online piles up
Sina, for example, trying to co-opt A-list bloggers, who refused
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Explaining obvious cases of blogger promoting something they’ve clearly never tried, tested, used….advice to the companies: it’s completely transparent and we don’t like it at all.
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[I've lost hope on finding revelations from this panel. Where's Jenny? I need a prize, to get my mojo back. Although a balloon would suffice.]
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[We're 55 minutes behind schedule...1 more panel before lunch.]
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[I'd say only half the number of people that showed up yesterday is here now]
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[gossip: Livid was actually here yesterday, but for those reasons that everyone seems to intuitively assume, he hid when it was his time to go up on stage]
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[a rough list of those who ditched us: Rose Garden/LuQiu LuWei, Kaiser Kuo, Andrew Lih]